Policies
Return Policy
We will unconditionally return any item (except: trips, workshops, classes, gift certificates, books and sample boards) purchased if you are not completely satisfied. We will be happy to exchange the item or refund the purchase price, but not including shipping charges. All requests must be made within 30 days.
Contact Email: info@kismetmosaic.com or call 719-354-4671.
Return shipment to:
Kismet Mosaic
2433 N. Union Blvd.
Colorado Springs, CO 80909
Damages:
If you happen to receive a damaged item (very rarely), please report to us (along with picture of damaged item) within 48 hours of receipt. We will promptly send a replacement.
Privacy Policy
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
We never sell your information to any other parties.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You may opt-out of the newsletter at anytime with the 'unsubscribe' method at bottom of newsletter OR contact info@kismetmosaic.com.
Payment Information:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.